Financial Empowerment - West Neighbourhood House

Financial Empowerment

The Financial Empowerment program’s goal is to strengthen people’s sense of control over their finances.

We help people in financial difficulty by providing information, discussing choices available and supporting steps to resolution. We also work with people who want to focus on their long-term financial wellness.

The Financial Empowerment program is open and accepting new clients. We are currently providing FREE one-on-one appointments. We offer appointments remotely, over the phone and in person at our 248 Ossington Avenue location.

To book an appointment, please call 416-848-7980 or email feps@westnh.org..

Financial Empowerment and Problem Solving

Our team of qualified Community Financial Workers offer appointments to support the following:

  • Income tax (Up to 10 years back taxes)
  • Financial Problem-Solving
  • Benefits applications and transition planning
  • Ontario Electricity Support Program (Including manual income verification)
  • Explore banking options and savings accounts (TFSA etc.)
  • Financial Literacy/Education
  • Advocacy
  • Communicate with the Canada Revenue Agency (CRA)  or Service Canada

Financial Coaching

Our Certified, Financial Coach can work with you to:

  • Understand your financial baseline
  • Build a budget
  • Resolve debt
  • Understand and improve your credit score
  • Explore savings vehicles
  • Develop positive financial habits

Learn about our Embedded Financial Coaching model. See documents below.

Thank you to Prosper Canada for their design support for these documents.

Financial Education

Our Financial Empowerment Program provides financial education workshops in partnership with other programs across West Neighbourhood House and community partners.  Topics include:

  • Understanding the Canadian Income Tax system
  • Managing Debt
  • Budgeting
  • Financial Goal Setting
  • Fraud and Scam awareness
  • Understanding the Canadian credit system
  • Navigating Benefits
  • Transitioning from OW/ODSP to Retirement Benefits
Some of our staff and fabulous volunteers from our 2025 income tax clinic outside of our 248 Ossington location.

Annual Income Tax Clinic

Our Financial Empowerment and Problem Solving (FEPS) team run a FREE Community Volunteer Income Tax Program clinic each year in March and April.

Check back in February for Spring 2026 clinic details.

 

 

 

 

Who we work with:

Our program offers services to individualsliving in Toronto, who are also living on a low income. We also provide service in partnership with other non-profit organizations across the city.

Income must be below:

  • $40,000.00 annually for a single person
  • $55,000.00 annually for a couple
  • $2,500.00 additionally for each child

No immigration status requirements.

For additional information on program requirements, please contact us at 416-848-7980 or email feps@westnh.org.

Resources

 

Frequently Asked Questions

What else does the Financial Empowerment and Problem Solving (FEPS) program do?
FEPS provides information and assistance to colleagues in other non-profit community organizations and offers workshops for community members. The program also plays a role in identifying financial policy issues that adversely affect modest- and low-income people, and aims to facilitate positive change. This includes advocacy, developing new financial tools and/or proposing policy alternatives.

Here you can find detailed reports about FEPS:

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