Call: (416) 532-4828 Email: info@westnh.org

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Case Management

Our Case Management services assist older adults, people with disabilities and their caregivers to live independently in the community, providing help with intake, in-home and office assessments, individual and family counselling, and more.

COVID-19 update: Case Management is open and accepting new referrals during the pandemic. We are providing assistance remotely, with in-person support available in crisis situations and as needed. Please contact us at 416-532-7586 ext. 146 to learn more.
 

Essential Information

What our Case Management team can help with:

  • Intake
  • In-home and office assessments
  • Information and referral
  • Crisis assistance and intervention
  • Development of care plans to meet the individual/family needs
  • Individual and family counseling
  • Assistance in accessing health care services, financial benefits and other community resources
  • Assistance with filling out forms
  • Education, training, and support groups for caregivers
  • Advocacy on behalf of clients
  • Income tax clinic for individuals who meet the financial and program eligibility criteria

Who is eligible:

  • Older adults (55 years of age or over) and adults with disabilities
  • Older adults with no immediate support upon hospital discharge (e.g. elderly frail spouse, family out of town/at work etc.)
  • Referral can be made by friends, relatives, health professionals or the person requiring service

Participants must reside between Bloor Street to Lake Ontario, Roncesvalles Avenue to Yonge Street.

Where:

During the COVID-19 pandemic, our case management services are being provided remotely (over the phone and on video calls), with in-person support available in crisis situations and as needed.

When:

Monday to Friday — 9:00 a.m. to 9:00 p.m.
Saturdays — 9:00 a.m. to 4:30 p.m.

If you need support outside of these hours, you may make an appointment by calling 416-532-7586 ext. 146

Cost:

Counselling, training and support group sessions are free of charge.

How to register:

Call Seniors Intake at 416-532-7586 ext. 146