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What is the Transportation Program?

Transportation is a critical factor for independent community living.  In partnership with Toronto Ride, the West Neighbourhood House Transportation program offers independence, assistance and choice.

Quality, personalized, responsive, affordable service.

The program offers door-to-door, individualized service to meet special needs. Our drivers, both volunteer and staff, are carefully selected, trained and supervised.

When is transportation available?

Rides are available Monday to Friday from 9:00 a.m. to 5:00p.m.

Where can you go?

The West Neighbourhood House Transportation Program provides accessibility and participation in the regular activities of daily living, essential to physical and emotional well being.

Transportation services can take you to:

  • Medical appointments
  • Rehabilitation programs
  • Grocery shopping
  • West Neighbourhood House Programs
  • Visit a friend/social activities

The service area for our transportation services is Bloor Street to Lake Ontario, Roncesvalles Avenue to Yonge Street. 

Who is eligible?

Seniors (55 years of age or older) or adults with disabilities who:

  • Reside in the West NH-OAC service area
  • Cannot access public transportation
  • Do not qualify for TTC Wheel-Trans services
  • Are not able to afford private transport
  • Are not able to enter/exit our vehicles with limited assistance

We regret that this service is not available to those who require lifting and cannot transfer independently from a wheelchair.

What is the service cost?

Please click here for fee information.

How do I request a ride?

Please call Seniors Intake at 416-532-4828 ext.146. Office hours are 8:00 a.m. to 4:00 p.m. Monday to Friday.

After business hours, please leave a voicemail message and your call will be returned on the next business day.  Requests must be made one week in advance.  Your ride will be confirmed the morning prior to your appointment.

When you call, please provide us with:

  • Your name & phone number
  • The date, time, name, address, and phone number information regarding your appointment

Please tell us if you:

  • Need assistance entering or exiting a vehicle
  • Need an escort
  • Have a medical condition, e.g. epilepsy

If you need to cancel your ride, you must provide West Neighbourhood House with 24 hours notice.  If not, we regret that you will be charged for the cost of the ride.

Toronto Ride logoWest Neighbourhood House – Older Adult Centre (OAC) Transportation Program is a member of the Toronto Ride, a network whose objective is to provide an efficient, coordinated, and easily accessible non-emergency community transportation referral service by which seniors and persons with disabilities can access health care system services and certain social/recreational functions, such as shopping and community programs.